Track record
Twenty years technical. Fifteen years leading.
A career across product, engineering, customer success, operations, and founder-led companies, shaped by one constant: build useful systems, connect them to real customer outcomes, and lead the teams that make them last.
- $50M+
- Revenue Generated
- 20+ years
- Technical expertise
- 15+ years
- Leadership
Founder track
Founder then. Founder now.
Started building early, operated inside other companies for a decade, and now building again, structured under one holding company.
2006 – 2017
Where it started
It began with a hosting company that grew into a four-brand group, with several brands built and run at the same time.
Founder & CEO
Epic Hosting Group
Founded a hosting company and scaled it into a four-brand, globally operating group spanning SMB websites to game server hosting; grew it to 27K+ customers across 44 countries and a successful acquisition.
- 27K+
- Customers
- 44
- Countries
- 99%
- CSAT
- 2011
- Acquired
Built alongside
- Eat Drink Media2010 – 2017Acquired
- HostMink2011 – 2014Acquired
- Allied Host2013 – 2017Acquired
- Epic Host2014 – 2016Acquired
- Eat Drink MediaAcquired2010 – 2017
- HostMinkAcquired2011 – 2014
- Allied HostAcquired2013 – 2017
- Epic HostAcquired2014 – 2016
All four brands were acquired; the 2017 exits of Eat Drink Media and Allied Host closed the chapter and set up the refocus that follows.
2018 – 2024
The refocus
After my past exits, I refocused my time outside of the hosting space: first Epic SMB, then NRRV, originally built as an InfoSec platform later acquired with the name retained.
- 2018 – 2022
Epic SMB
Founder - 2021 – 2024
NRRV
InfoSec platformAcquired
A few more ventures remain redacted here until NDAs clear.
2024 – Present
Now: Epic Holdings
Today the work sits under one roof: Epic Holdings Intl, with Type B Media and WTMI as subsidiaries. The NRRV name carries forward here, repurposed as my open-core platform.
Epic Holdings Intl Inc
Type B Media
2026 – Present- Running
LLM.Info
AI directory, learning platform, and community, built end to end.
- Prelaunch
NRRV
Open-core product-development platform.
The NRRV name, repurposed and evolved after the acquisition of the InfoSec IP, now my open-core development platform.
- In development
ScaledCX
CX platform, actively in development.
WTMI
2024 – Present- In development
Details coming soon
Experience In Between
The decade-plus operating inside other companies, where I continued to refine my skillset and overall expertise.
- 2024 – Current
Head of Customer Success and Engineering
Walker Media Agency
- Leading customer strategy, retention, service delivery, and engineering for an enterprise marketing business where customer outcomes, operational discipline, and technical systems need to work together.
- September 2021 – July 2023
VP of Customer Success
Tenant Inc.
- Built and scaled the customer success foundation for a growing SaaS platform and helped turn customer adoption, onboarding, and retention into a measurable growth engine.
- February 2019 – September 2021
Director of Customer Success
GlobalMed
- Led customer success in a healthcare technology environment where feedback systems, compliance, service quality, and product readiness had to hold up under federal and commercial expectations.
- April 2017 – February 2019
Special Projects Manager and Product Manager
GoDaddy
- Led technical product and special projects work across planning, prioritization, launch, and portfolio cleanup, including initiatives tied to meaningful revenue and cost impact.
- September 2014 – February 2017
Director of Client Success
All Interstate Towing Inc
- Led the turnaround from a small failing operation to a multi-state roadside-services company powered by an expansive in-house technology stack, culminating in a successful acquisition.
- October 2011 – September 2014
Director of Product Management and Success
RepoKings Inc d/b/a Repo Auction Software
- Led product and client success for an online auction business, connecting user feedback, product delivery, customer satisfaction, and marketplace growth. Developed the auction platform and built the licensing model leading to our acquisition.
- August 2006 – February 2011
Founder & CEO
FounderEpic Hosting Group
- Founded and scaled the company from a side business into a 70+ person organization with strategically placed global teams across four hosting brands.
- Grew to over 27,000 active customers across 44 countries, holding a customer satisfaction rating averaging 99%.
- Acquired three additional brands within 24 months with zero outside funding.
- Served as principal architect of the shared and VPS hosting environments and principal reliability engineer over all internal customer-management systems.
- Designed a self-healing, globally redundant DNS platform on top of PowerDNS, with significant performance and security gains over the stock solution.
- Led the company to a successful acquisition in February 2011, retaining over 95% of customers and all employees six months later with roughly 90% customer retention 18 months later.
Certifications
- 2021
SAFe® 5 Product Owner/Product Manager
Scaled Agile, Inc.
- 2021
Certified Scrum Product Owner (CSPO)
Scrum Alliance
- 2021
ITIL Foundations
AXELOS Global
- 2018
3CX PBX Advanced Certified Engineer
3CX